A proven problem-solver transforming complex challenges into scalable solutions
With Over 10 Years of Experience
About Me
I’m an AI Engineer and Technical Solutions Architect with a passion for building intelligent systems that solve real-world problems at scale. With a Master’s in Artificial Intelligence (Distinction) from Ulster University and hands-on experience delivering solutions to over 12 million customers across 9 countries, I bridge the gap between cutting-edge AI research and practical operational excellence.
My approach combines deep technical expertise in machine learning, cloud architecture, and DevOps with a proven track record in large-scale technical support operations. Whether I’m engineering ML models for medical diagnostics, optimizing infrastructure for millions of devices, or leading cross-continental field investigations, I focus on creating solutions that deliver measurable impact.
I thrive in challenging environments where technical innovation meets operational reality—from deploying AI-driven automation across international markets to conducting hands-on field assessments that prevent widespread quality issues. My work is driven by curiosity, attention to detail, and a commitment to excellence that has earned recognition including Outstanding Employee Awards and consistent 95%+ customer satisfaction ratings.
My Journey
My path into AI and technical solutions began with a Bachelor’s in Computer Engineering from Eastern Mediterranean University, where I developed a foundation in systems thinking and problem-solving. Early in my career, I founded EJIO Telecommunications Nigeria Limited, leading wireless infrastructure deployments for healthcare facilities—my first taste of how technology can transform critical operations.
Joining Computer Warehouse Group as Lead Technical Support Engineer, I honed my skills in large-scale technical operations, managing support for over 100 staff members while earning recognition as the go-to specialist across all organizational levels. This experience taught me that the best technical solutions aren’t just elegant—they’re practical, scalable, and people-centered.
My role at ENGIE Energy Access became a turning point. As IT Systems Support Analyst, I built and maintained network infrastructure achieving 99% uptime, administered Linux systems, and implemented customer engagement channels. Promoted to Global Technical Support Engineer, I expanded my impact across 9 countries, writing SQL scripts and JavaScript code deployed via AWS to millions of devices, conducting strategic field investigations from Nigeria to Benin Republic, and collaborating directly with R&D teams in Berlin.
Throughout this journey, I pursued my Master’s in AI at Ulster University, where I engineered a hybrid ML framework for Parkinson’s Disease detection achieving 92% accuracy—proof that AI could address meaningful healthcare challenges. This academic pursuit, combined with intensive DevOps certification training through Darey.io, equipped me with the full-stack expertise to architect end-to-end intelligent solutions.
Today, I bring together everything I’ve learned: the hands-on troubleshooting skills from supporting millions of users, the infrastructure expertise from building resilient systems, the data-driven mindset from ML research, and the strategic thinking from leading international technical operations.
Milestones
2025 – Graduated with Master’s in Artificial Intelligence (Distinction), Ulster University
Developed ML system for Parkinson’s Disease severity detection achieving 92% accuracy
2024 – Led Critical Field Investigations
Conducted comprehensive quality assessment across Nigeria operations, analyzing 100+ devices and redesigning operational guidelines deployed across 8 countries
2024 – International Technical Escalation Response
Traveled from Uganda to Benin Republic for mass device failure assessment, serving as liaison between field operations and Berlin R&D headquarters
2021-2024 – Global Technical Support Engineer, ENGIE Energy Access
Delivered technical support to 12M+ customers across 9 countries, deployed JavaScript/AWS automation to millions of devices, achieved 95%+ customer satisfaction
2021 – Outstanding Employee Award & Letter of Commendation, ENGIE
Recognized for exceptional technical contributions and operational excellence
2021 – DevOps Engineering Certification, Darey.io
Completed comprehensive full-stack development, infrastructure automation, and CI/CD implementation projects
2021 – IT Systems Support Analyst, ENGIE Energy Access
Achieved 99% system uptime, administered Linux systems, resolved 98% of technical issues within 24 hours
2019-2021 – Lead Technical Support Engineer, Computer Warehouse Group
Managed 40-seat call centre support, significantly reduced ticket response times through optimization
2018 – Founded EJIO Telecommunications Nigeria Limited
Led wireless network deployment for Federal Medical Centre, transforming healthcare connectivity
2016 – Bachelor of Science in Computer Engineering
Eastern Mediterranean University, Northern Cyprus
Awards
Master's Degree with Distinction Ulster University | 2025
Achieved Distinction in Master of Science in Artificial Intelligence, demonstrating academic excellence while conducting cutting-edge research in machine learning applications for medical diagnostics.
Outstanding Employee Award ENGIE Energy Access | November 2021
Recognized for exceptional technical contributions and commitment to operational excellence across multi-country operations, demonstrating consistent high-performance delivery and innovative problem-solving.
Letter of Commendation ENGIE Energy Access | December 2021
Awarded for outstanding dedication and significant impact on service delivery improvements, technical innovation, and cross-functional collaboration that elevated organizational standards.
What's Next for 2026
01 /
Technical Support & AI/ML Opportunities
I’m seeking roles that combine technical support excellence with AI and Machine Learning innovation. My background supporting millions of customers and being able to deploy AI-driven automation positions me uniquely to help organizations elevate their technical operations through intelligent systems.
02/
Data-Driven Business Impact
I want to work with companies ready to transform their data into competitive advantages. Whether it’s predicting customer behavior, optimizing operations, or detecting issues before they escalate, I’m focused on building ML models that deliver measurable business results, not just impressive accuracy scores.
03/
AI-Powered Automation
Having deployed code to millions of devices, I’m passionate about developing automated systems that use AI to revolutionize business operations—from predictive maintenance to intelligent workflows. I’m particularly excited about agentic AI applications that can autonomously handle complex tasks and continuously learn from operational feedback.
04 /
Sharing AI Knowledge
AI shouldn’t be confined to labs and boardrooms. Throughout 2026, I’m committed to creating vlogs, blog posts, and social media content that makes AI accessible—covering practical applications, breaking down complex concepts, sharing real-world case studies, and helping aspiring engineers enter the field.